Frequently Asked Questions

Last Updated: August 2026
What services does CFD Travels offer?

We offer a comprehensive range of travel services including:

  • Flight bookings (domestic and international)
  • Hotel and resort reservations
  • Visa assistance and processing
  • Custom holiday packages and tours
  • Travel insurance
  • Corporate travel management
How do I book a service with CFD Travels?

You can book services through our website, by calling our support team, or by visiting our office. Simply provide your travel details, and our consultants will assist you with the best options. Once you confirm your selection, we will send you a payment link or invoice. After payment is received, your booking will be confirmed and travel documents will be delivered to your email.

What is your cancellation policy?

Cancellation policies vary depending on the supplier and the type of service booked. For holiday packages and tours, cancellation fees are typically as follows:

  • More than 45 days before departure: 10% fee
  • 31 – 45 days before departure: 25% fee
  • 16 – 30 days before departure: 50% fee
  • 8 – 15 days before departure: 70% fee
  • 7 days or less: 100% fee (no refund)

For flights and hotels, the supplier's own cancellation policy applies. Please review our full Cancellation & Delivery Policy for more details.

Can I get a refund if I cancel my booking?

Refunds are subject to the supplier's refund policy. Non-refundable tickets and services cannot be refunded. For refundable bookings, we will process your refund after receiving confirmation from the supplier. Please note that our service fees are non-refundable. For full details, please see our Refund, Return & Exchange Policy.

Do I need travel insurance?

While travel insurance is not mandatory, we strongly recommend purchasing it to protect yourself against unforeseen events such as trip cancellations, medical emergencies, lost baggage, and flight delays. We offer travel insurance plans through trusted providers — ask our consultants for a quote.

How long does visa processing take?

Visa processing times vary by country and type of visa. Standard processing can take anywhere from 3 to 15 working days. Some countries offer expedited processing for an additional fee. We recommend applying for your visa at least 4–6 weeks before your intended travel date to avoid any last-minute delays.

What documents do I need for international travel?

Generally, you will need:

  • A valid passport (with at least 6 months validity from your return date)
  • A visa (if required for your destination)
  • Flight itinerary and hotel confirmations
  • Travel insurance documents
  • Any additional documents required by your destination country (e.g., vaccination certificates, return tickets)

It is your responsibility to check the entry requirements for your destination well in advance.

Does CFD Travels take responsibility for issues caused by airlines or hotels?

No. CFD Travels acts as an intermediary and is not liable for any loss, injury, damage, or inconvenience caused by third-party suppliers including airlines, hotels, tour operators, or transport providers[reference:8]. We strongly recommend purchasing travel insurance to cover such contingencies. For full details, please refer to our Terms & Conditions.

How can I contact CFD Travels?

You can reach us via:

  • Email: info@cfdtravels.com
  • Phone:
  • Address:

You can also use the Request a Call Back form on our website, and one of our consultants will get in touch with you shortly.

Do you offer corporate travel services?

Yes, we provide comprehensive corporate travel management services including flight bookings, hotel accommodations, visa processing, and travel policy compliance. Contact our corporate desk for a customized quote.

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